Frequently Asked Questions

View the following FAQs

Academic Coaching

  • Isn’t academic coaching just for students who are struggling?

    Any student can benefit from academic coaching. Some students might be struggling with specific concerns related to academic success, whereas others are doing well academically but find benefit in an outside perspective on time management, prioritizing tasks and study strategies and plans.

  • What can I expect at my first academic coaching appointment?

    At your first meeting in the CLASS, you will meet with one of our senior staff members for 30-45 minutes. During that time, the senior staff member will make sure that you are directed to the best resources. All of our staff members see students for academic coaching appointments, but often students will choose to work with a graduate assistant in our office if more frequent or regular appointments would be helpful.

  • What sorts of topics are covered in academic coaching?

    An academic coaching appointment will be tailored to your specific needs. Most common requests include time management, performance anxiety, study, reading, and note-taking strategies. We also can help with executive skills coaching and coaching related to other life areas such as sleep or healthy lifestyle habits.

  • How do I make an appointment?

    There are two ways to sign up for academic coaching:

    • Students can call the office at 336-758-5929
    • If you would like to request to meet someone in our office for academic coaching, please login to our Student Portal. Make sure you use your Wake Forest email ID and password to do so. You will be prompted to complete a brief application form to help your academic coach plan your meeting. You will then be contacted electronically to confirm an appointment time.
    • Virtual academic coaching will be available Monday through Friday 8:30am – 5pm Eastern Standard Time.
    • We will not have face-to-face academic coaching appointments at this time.

    Student Portal login

  • Who will know that I have visited the CLASS?

    Your use of CLASS services for either academic coaching or peer tutoring will be kept private, but as discussed in FERPA may be shared with other Wake Forest University school officials for legitimate educational interests. If you have disclosed a disability to our office, we will ask for your signed consent before discussing specific issues related to your disability with your professors.

Peer Tutoring

  • Who can make a peer tutoring appointment through the CLASS?

    The peer tutoring program is for any WFU undergraduate student seeking assistance (in subjects other than math or writing). Students must be enrolled in the course in which they are seeking tutoring.

    Students needing assistance in math should visit the Math Center. Students needing assistance for written assignments should visit the Writing Center.


  • Why should I make an appointment with a peer tutor?

    All students can sometimes use a little help! WFU students often seek out tutoring as a way to further develop knowledge in a particular area, develop stronger study skills, and progress toward academic success. Some students meet regularly with tutors throughout the semester; other students find that they need to meet with a tutor just once or twice to overcome an academic challenge. CLASS offers tutoring in most subjects. However, availability of tutoring in specific subjects varies from semester to semester.

  • When should I seek out tutoring?

    Some students find it beneficial to meet with a tutor several times during a semester; other students prefer to meet with a tutor before an assignment deadline or exam. If you feel like you could benefit from additional academic support, then the time is right!

    The tutoring schedule will be made available at the start of every semester. Students will be able to start making appointments during the second week of the semester through the last day of the semester.

  • How do I get to meet with a tutor?

    You can schedule a Peer Tutoring appointment online.

    Schedule Peer Tutoring

  • Who are the tutors?

    The CLASS peer tutors are undergraduate and graduate students from a variety of disciplines that excelled in their coursework and want to share their knowledge with others. They have an interest in helping others succeed academically and are interested in partnering with students to help them progress in their courses.

  • Where should I meet my tutor?

    All tutoring will be virtual for the beginning of Fall 2021. You can find more information about how to connect virtually with your tutor on this website.

  • What should I bring to my tutoring sessions?

    That depends on what your specific needs and goals are for the session. It might be helpful to bring the course syllabus, assignment sheet, study guide, textbook, returned assignments/exams, or course notes.

  • How long does a session last and how often can I meet with a tutor?

    Tutoring sessions are one hour, with a few minutes at the end for the tutor to draft a session report.

    To ensure that everyone has equal opportunity to our tutoring program, we limit students to three sessions per week, per subject.

  • What can I expect from my tutoring session?

    We expect that our tutors will give you their full attention, actively listen to your concerns, collaboratively set goals with you (both for the session and beyond), and help you work through your academic challenges.

    We expect that our tutors are knowledgeable in the area they are tutoring and come to each session on time and well prepared. Our tutors will not do the work for you. However, our tutors will partner with you, helping you become confident learners progressing toward understanding in your area of study.

    We expect that our tutors keep all sessions confidential, only speaking with the CLASS staff if there are concerns that need to be addressed.

  • When can I make appointments?

    You will need to make appointments at least 2 days in advance.

    Schedule Peer Tutoring

  • What if I need to cancel my appointment?

    If it is at least 20 hours before your appointment, you can cancel directly through our online system by clicking on your appointment and clicking cancel. If it is less than 20 hours before your appointment, you will need to contact your tutor directly through the number listed on your appointment request form.

  • What if I forget about my appointment and don’t show up?

    Our tutors will wait 10 minutes for you to arrive. After 10 minutes, they will mark you as a “no show.” After 2 no-show appointments, your account will be disabled, and you will be unable to make future tutoring appointments without permission from the tutor coordinator. If your account is disabled, you will need to contact the tutor coordinator, Laura Denlinger at

  • Will I get a good grade if I meet with a tutor?

    While we would love for you to get a good grade in the course, we are more concerned with the progress you make toward reaching your academic goals.

  • What if I need help with chemistry, physics, or accounting?

    In order to qualify for tutoring in chemistry, physics, or accounting, you must attend at least three help sessions prior to receiving tutoring. Help sessions are organized by the department.

  • Where should I go if I have a complaint or suggestion about the Peer Tutoring Program?

    You can contact Laura Denlinger, Academic Counselor & Tutoring Specialist, with any comments or concerns. She can be reached at or 336-758-2137.

  • What if I can't find my course on the schedule?

    If you are trying to find a tutor, but you cannot find the course on our schedule, please contact our tutor coordinator, Laura Denlinger, at We will try to find someone, although it is not a guarantee. If we are able to identify someone and need to hire them, the process can take up to 3 weeks before they will appear on the schedule.

  • Can I meet with a tutor during summer sessions?

    We offer very limited tutoring during summer sessions based on the availability of current tutors who are staying in town or taking summer classes. We encourage you to meet with your professor or TA, attend office-hours, or reach out to others in your course.

  • Who will know that I have met with a tutor?

    Your use of CLASS  services for either academic coaching or peer tutoring will be kept private, but as discussed in FERPA may be shared with other Wake Forest University school officials for legitimate educational interests. If you have disclosed a disability to our office, we will ask for your signed consent before discussing specific issues related to your disability with your professors.

Disability Services 

Faculty and Staff FAQ
  • What qualifies as a disability?

    As defined by the Americans with Disabilities Act of 1990 (ADA), as amended, and Section 504 of the 1973 Rehabilitation Act (Section 504), an “individual with a disability” is any person who (1) has a physical or mental impairment that substantially limits one or more major life activities, (2) has a record of such impairment, or (3) is regarded as having such an impairment. Wake Forest is required by Section 504 and the ADA to ensure that every student has meaningful access to all programs, services, and activities and to provide appropriate academic accommodations and services as needed. The Center for Learning, Access, and Student Success (CLASS, 336-758-5929, and Office of Academic Advising (336-758-3320, also work with students who have temporary impairments—such as broken limbs and concussions—that may affect them for limited periods of time to assess whether the students qualifies for reasonable accommodations.

  • How will I know if a student in my class has a disability or a need for an accommodation?

    With our new accommodation letter process, students who have been approved for an accommodation from our office will authorize an electronic letter to be sent to you notifying you of approved accommodations. Students are instructed to follow up with faculty members at the start of the semester to discuss how the accommodations that were approved by our office will be implemented. You may log into the faculty portal on our website at any time to see all students in your class who have requested accommodations.

  • When will I know if a student has an accommodation need in my course?

    The CLASS encourages students to discuss their disability-related needs with their instructors as early as possible, and the goal is to have electronic accommodation letters distributed to faculty within the first two to three weeks of each semester. Faculty members may not set an absolute deadline by which students must discuss academic accommodations (e.g. “within the first two weeks of the semester”). Instructors may expect students to request services in a manner that is timely with respect to the action needed (e.g. five business days before an in-class examination for extended test time).

  • What’s the best way for me to provide the accommodation of extended time for tests and exams?

    We encourage students to negotiate the logistics of the extended time administration with individual faculty members. Some students choose to arrive early and start the exam before other students, while others will choose to stay later to finish the exam. Alternatively, some students and faculty members choose to make arrangements with other space available in the department. Faculty members should select the room and assure that the circumstances of the exam are comparable to those in the main exam venue. For example, students in the separate room must receive announcements, corrections, clarifications, etc. comparable to students in the main testing venue, and should have the same opportunity to consult the instructor and ask questions.

    Resources about extended time in Canvas.
    Here and here.

  • What if my schedule (or the student’s schedule) doesn’t allow for extending the time allotted for the exam?

    The Center for Learning, Access, and Student Success (CLASS) will assist in proctoring tests and exams for students with disabilities in the following circumstances: (a) the instructor has exhausted all other options within the department (such as rescheduling the exam in the department if the student cannot start before or stay after the scheduled class time or having other departmental graduate students or staff help with proctoring a test within the department) or (b) the student’s testing accommodation requires a separate testing space that cannot be managed in the department.

  • What if I choose to give the entire class extended time?

    When a faculty member extends the length of a standard timed test or exam for all the students in a class, then the extended time for the student with a disability should be proportionally increased, according to that student’s approved accommodation for extended test time.  For example, if the scheduled exam is 3 hours for nondisabled students, then the student with a disability receiving 50% extended test time would get 4.5 hours.  If the professor allows the nondisabled students 4 hours to complete the exam, then the student with a disability should be given 6 hours to complete the exam.

  • A student has told me that because she receives extended time on tests and exams she is also entitled to have extended time on out-of-class assignments like papers and projects. Is that correct?

    No. Accommodations for extended time apply to tests, exams, and timed, in-class assignments only.

  • What should faculty members do if a student reports that he or she has experienced disability discrimination or has been denied accommodations?

    Students should be directed to the CLASS (336-758-5929) to learn more about the grievance procedure. Information about the grievance procedure can also be found here.

  • My final exam is part of a national administration (e.g., the American Chemical Society exam), and the exam is timed, on a computer. Do I still have to provide extended time?

    Yes. Extended time applies to tests given throughout the semester and to the end of the semester final exam. Arrangements should be made to provide an extended time accommodation.

  • What about students who have a need for assistive technology in the classroom?

    Some students use technological services in class that may require the participation of their instructors, teaching assistants, etc. These could include assistive listening devices, real-time captioning, and video captioning. Similarly, some students have disability-related permission to use laptops for word-processing or to utilize specialized software, and some students use “smart pens” loaned by the CLASS.

  • What if I think a student’s accommodation will result in a fundamental alteration of course requirements?

    Contact the CLASS and discuss this concern. It is best practice to discuss this with the CLASS and the student before denying an accommodation.

Student FAQ
  • When should I talk to my professors about my accommodations?

    It’s best to talk with your professor as soon as possible at the beginning of the semester. Your professor may expect you to request a testing or other accommodation early enough to make plans for implementing the accommodation (e.g. five business days for an in-class examination with extended test time.) Most professors request that all accommodations be discussed with the professor during the first two weeks of the semester.

  • How do I request accommodation letters each semester?

    For more information about requesting your accommodations, please see the “information for students” page.

    Please contact our office by emailing us or calling 336-758-5929 if you have any difficulties with this process.

  • How recent does my documentation need to be?

    We prefer that your disability documentation be no more than 3 years old. More information, including specific guidelines for documenting various disabilities, can be found here.

  • What if I think I have a disability but have never been tested?

    If you think you may have an undiagnosed disability, then you should consider scheduling an appointment with one of our senior staff members to learn more about your options. Please call 336-758-5929 to schedule an appointment.

  • What if my requests for accommodations are not approved?

    All accommodations at WFU are agreed upon through an interactive process between the student and a member of the CLASS staff. If a student does not agree with a decision during this initial interactive process, the student can request an informal conflict resolution. This process would include the CLASS staff reviewing the request with other CLASS staff members and the Director of the CLASS. Consultation with the 504 Coordinator or other administrators will be provided as needed.

    Potential outcomes may include requesting further documentation to support the requested documentation, provisional approval of documentation, and/or continued denial of the accommodation if it is not reasonable or may fundamentally alter a course requirement.  If concerns are not resolved in this informal interactive process, the student is able to pursue grievance procedures with the 504/ADA accommodation coordinator for the university.

    See Grievance Procedure.

  • What if a faculty member refuses to honor my accommodation?

    If an instructor refuses to honor your accommodation, students have several options. The student is encouraged to reach out to their CLASS advisor.  The CLASS advisor will mediate and guide the interactive process between the student and faculty member as needed. If the student believes they have been discriminated against, the student may pursue grievance procedures with the 504/ADA accommodation coordinator for the university. More information about our grievance procedure.

  • How do I complete the modified attendance contract in AIM?

    If you’ve been approved for modified attendance as part of your disability accommodations, this video will show you how to complete our modified attendance contract.

    View video here

  • How do I upload receipts for alternative text?

    If you receive text in alternative formats through our office, this video will walk you through how to upload your textbook receipts.

    View video here